Frequently Asked Questions
Everything you need to know about bringing Orla Kiely's iconic patterns into your home.
What are your standard shipping times and costs?
We offer standard delivery within 3-5 business days. Shipping is free on all orders over $150, while a flat rate applies to smaller orders depending on your location.
What is your return policy for home textiles and accessories?
You can return unused items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, bedding cannot be returned once the seal is broken.
How should I care for my Orla Kiely printed ceramics?
Most of our ceramic kitchenware is dishwasher and microwave safe, but we recommend hand washing larger statement pieces to preserve the vibrancy of the signature prints.
Do you offer international shipping?
Yes, we ship our iconic home collections to most countries worldwide. International delivery times vary by destination and typically take between 7-14 business days.
Are your home products sustainably sourced?
We are committed to quality and ethics. Many of our bedding sets are crafted from 100% organic cotton, and we work closely with suppliers who adhere to high environmental standards.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress.